How to Open A Helpdesk Ticket
If you ever have a technical issue or a question about software or hardware, contact the IT helpdesk by making a ticket. There are four different ways you submit a helpdesk request. You can call, send an email, access the helpdesk website directly, or access the site through the Source.
Call or Email Directly
You can call or email us directly at helpdesk@fourseasonssir.com or call and leave a message at (802) 846-7880.
Directly Connect to the Support Site
Click Here to access the website
1. Go to helpdesk.fourseasonssir.com and click login in the upper right-hand corner and then sign in with your FSSIR Account and password.
2. Click on “Report an issue” to create new tickets. More on the other options that below.
What are the Other Options?
“Browser help articles” will take you to a knowledge base of FAQ documents created by the IT Team.
“Approve requests” we are not using at this time.
Below you will see “Open tickets” where you can see any pending tickets you may have with the IT Team.
3. When creating a ticket, write down a subject line, your issue in the description box, and choose your location from the dropdown menu. Them click submit.
You may get suggestions on the side if we have an FAQ created that may relate to your issue.
Make a Ticket Through the Source (Myconnect)
1. Login into https://myconnect.fourseasonssir.com(The Source).
2. Click "Working with FSSIR - Company Resources."
3. Click on "The source - IT Resources/Help Desk" (Picture of the keyboard).
4. Click on the Ticket Picture. Here you can also schedule an appointment with Calendly or access ScreenConnect before your session. (click here for a guide).
5. Login with your FSSIR account by clicking the login button in the top-right if needed. Then click on the “Report an issue” button to create new tickets after signing in.
6. When creating a ticket, write down a subject line, your issue in the description box, and choose your location from the dropdown menu. Them click submit.
